Frequently Asked Questions

Is my purchase is protected under Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you received was faulty.
  • You didn’t receive the item and we failed to provide you with tracking details.
  • If item you received was not as per description.

How to better search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product, you’re interested in, simply click the product name or the product image for more details.

Do you deliver to my country?

We are proudly shipping internationally. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

What is PayPal? Is it secure payment method?

PayPal is a safer, easier way for online transactions. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

  1. After viewing your items on your shopping cart page, you can click and check-out with PayPal. Then you will leave our site and enter PayPal’s website.
  2. You can sign into your PayPal account, or you can create a new one if you haven’t got one.
  3. You can use the PayPal as you want according to the on-screen instructions.

 

The reasons why we suggest you use PayPal:

 

  • Payment is traceable. By using your PayPal account, you can trace the status of your payment.
  • When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).
  • When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

How long the shipping time is?

We always send parcel through Fast Shipping. Shipping time can vary due to uncontrollable circumstances like, postal delay due to covid19, flood, fire, custom clearance etc. Customers normally receive package within 15 business days. However, shipping time can vary between 15-45 Business Days.

For large quantity order, who will pay my custom duties?

We are not responsible for any custom fees. You may check your Country’s customs- duties before purchasing in bulk or large quantity.

Will all my orders come into one package?

You may receive one or more packages even if you buy multiple items in one order.

What are your Terms and Conditions?

Please follow the link for our Terms and Conditions.

What is your Privacy Policy?

Please follow the link for our Privacy Policy.